FAQs - Frequently Asked Questions

Are the products made of real solid 925 silver?

How can I be sure that the products are really made of 925 sterling silver?

Are you the ones who manufacture Dimegui parts in Portugal?

If a Dimegui 925 silver piece accidentally breaks, can you repair it?

Why are pieces made with 925 silver Real Jewelry?

Do I have up to 30 days to exchange or return Dimegui parts?

Does 925 silver jewelry have a 2-year manufacturing warranty?

Yes, the DIMEGUI guarantee
covers any defects that may arise from problems, failures and defects in
manufacturing, for two years.

The warranty does not cover broken parts or broken chains, damaged stones and/or stones that appear to be broken internally as this is part of their nature, and damage (to stones, metal or other components) evidently caused by poor handling.
use of the jewelry, lost objects, scratches resulting from normal use of the pieces or
inadequate storage and products subjected to modifications due to
third parties.

We cannot guarantee and it is not included in the warranty,
duration of the gold plating. Due to the characteristics of the materials in
question, we cannot guarantee that the gold plating of silver jewelry
925 DIMEGUI last forever, nor commit to a deadline for its duration
of the same. Gold-plated pieces may lose their color over time.
time. The speed at which this happens depends on factors beyond DIMEGUI's control,
such as skin pH, contact with chemicals, friction with other jewelry
or objects etc.

Best Sellers